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PRIVACY POLICY

At MY Neurology Clinic, we respect your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact our clinic, book an appointment, or receive medical services.

By using this website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Personal Information

  • Full name

  • Contact number

  • Email address

  • Age or date of birth, where required

  • Appointment preferences

Medical Information

  • Presenting symptoms and medical history

  • Previous diagnoses and treatment details

  • Prescriptions and investigation reports

  • EEG and EMG/NCV reports

  • Other relevant clinical information required for your care

Technical Information

When you browse our website, certain technical information, such as browser type, device information, IP address, and website usage data, may be collected through website functionality or analytics tools, where enabled.

2. How We Use Your Information

  • Scheduling and managing appointments

  • Providing neurological consultation and medical care

  • Reviewing medical history and diagnostic investigations

  • Preparing and maintaining patient records

  • Communicating appointment-related information

  • Responding to patient enquiries

  • Improving website functionality and patient experience

  • Complying with applicable legal and professional obligations

We use personal and medical information only for appropriate purposes and in accordance with applicable requirements.

3. Medical Information and Confidentiality

At MY Neurology Clinic, patient confidentiality is an important part of our professional responsibility.

Medical information shared with the clinic is treated as confidential and handled with appropriate care.

Access to patient information is limited to authorized individuals who require it for healthcare delivery or necessary administrative functions.

Patient information may be disclosed where required by law, for legitimate healthcare purposes, or with appropriate authorization, subject to applicable confidentiality obligations.

4. Sharing of Personal Information

MY Neurology Clinic does not sell personal or medical information.

Information may be shared with authorised third parties only where reasonably necessary for purposes such as:

  • Healthcare professionals involved in your treatment

  • Diagnostic or healthcare service providers

  • Website hosting and technology service providers

  • Appointment management or communication services

  • Government or regulatory authorities where legally required

Such sharing will be limited to the relevant purpose and subject to applicable safeguards.

5. Data Security

We take reasonable technical and organizational measures to protect personal and medical information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Patients are advised to exercise caution when sharing sensitive medical information through unsecured communication channels.

6. Data Retention

Personal and medical information is retained for the period necessary to fulfil healthcare, administrative, professional, and legal purposes.

Medical records may be retained for longer periods where required by applicable laws, regulations, or professional obligations.

Information that is no longer required will be handled in accordance with applicable retention and deletion requirements.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functions, improve user experience, and understand website usage.

Where applicable, visitors may manage cookie preferences through their browser settings or available website consent controls.

Third-party services integrated into the website may have their own cookie and privacy practices.

8. Third-Party Websites

Our website may contain links to external websites or services, including map services and other informational resources.

MY Neurology Clinic does not control the privacy practices, content, or security of third-party websites.

Visitors are encouraged to review the privacy policies of external websites before sharing personal information with them.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to personal information held about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permissible

  • Withdraw consent where processing is based on consent

  • Raise concerns regarding the handling of your information

Certain information, particularly medical records, may need to be retained where required by law or professional obligations.

Requests relating to personal information may be submitted using the contact details provided below.

10. Children's Privacy

Where personal information relates to a child, it will be handled in accordance with applicable legal requirements, including requirements concerning parental or guardian authorization wherever applicable.

11. Changes to This Privacy Policy

MY Neurology Clinic reserves the right to update this Privacy Policy periodically to reflect changes in website functionality, clinic practices, or applicable legal requirements.

Any revised version will be published on this page along with an updated revision date.

Visitors are encouraged to review this page periodically.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

MY NEUROLOGY CLINIC

Dr. Manju Yadav

MD, DM (Neurology)

Consultant Neurologist

Clinic Address: Shop No. 7, Madhuvan Iconic Complex, Harni–Sama Link Road, Vadodara, Gujarat, India.

Phone:

Email: